10/31/2024 via Google

10/31/2024
via Google

I was extremely disappointed. The student who worked on me was excellent, that being said the instructor in charge did not properly supervise/provide guidance and my hair was not properly lightened on the top and front, the corrective toner made matters worse and I now have orange hair on the top and front. The back was lightened perfectly and is blonde so it is not a matter of my hair being too dark. The issue is they were running out of time, it was late and the school was closing so the instructor rushed the process and allowed me to leave with my hair in terrible condition. She was also more interested in the graduation ceremony than supervising and checking the students work. I also paid for a cut and blow dry that I did not receive due to time constraints. I am aware the students are learning and I do not expect perfection but I also expect any errors to be corrected by the instructor if needed. I am so unhappy and have to wear a scarf over my hair until I can get this fixed. For an instructor to allow someone to leave looking like I do is completely unacceptable. Do not risk it- it is not worth it. Very, very disappointed.

10/30/2024 via Google

10/30/2024
via Google

I had a wonderful service of hair-coloring and cut. The hair stylist student was very friendly and I could see that she will be very good in her career after she graduates. I wish her all the very best. The teacher was also very nice. She was very professional and careing to her student, whom she instructed very well, giving her valuable feedback and show her the showing her valuable skills. She was very nice to me as well. Thank you!

10/30/2024 via Google

10/30/2024
via Google

I’ve had great experiences in the past at Paul Mitchell, but my last visit was very disappointing. I had a perm in August and a haircut in September that went well. I usually need 3 haircuts between perms. So I had an appointment for October 29th with a new student. I spoke to the instructor asking for a trim of about a 1/2” on the round cut I have, The student wound up cutting my hair about 2” and completely cut all of my perm out of the back. A different instructor came after she was done and found the round cut had “corners” so it was necessary to cut MORE of my hair to get the right shape. I did not make a future appointment because now I’m going to have to wait 8-10 weeks for my hair to grow out and have enough hair to perm again. I will be sure to specify that the student not touch my hair again. I’m not angry at her, but they need to explain to her what 1/2” means. My hair was not damaged and it will grow out.