Programs Offered
Cosmetology / Teacher Training
Recent Reviews
As far as the service is there, I have not had a bad experience so far every student has done amazing my complaint is I purchased a membership months back...
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Very Professional! Real Salon atmosphere n upbeat! Instructors on standby through out the cut n styling! Great products on sale. I had an overall wonderful experience. I really love my cut! I booked my best friend an appointment too for a drastic cut and style n she walked out with satisfaction as well. Enjoying our new short hair!
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To be clear, Genna (my hair stylist and student) did nothing wrong. She was professional, honest, and tried to do what was best for my hair.
On my initial appointment, I was supposed to be with Genna, but the front desk made a mistake and told me she was unavailable. I was placed with a different student even though Genna was there and available. I truly believe all of this could have been avoided if I had just been scheduled with her from the start.
On my initial appointment I was with a different student and left unhappy with my hair. I returned on a different day to have Genna fix it and clearly explained my concerns. However, due to her instructor’s direction, my hair ended up looking worse. In one day, I spent $80 on the initial service and another $90 trying to get it fixed, and still left more unhappy than when I walked in, which is completely unacceptable.
I was also at the salon from 10 AM to 5 PM, which could have been avoided and is completely unreasonable.
The problem was Jenelle(Paul Mitchel School Director) stepping in and overriding her, which led to my hair turning out terrible. What’s worse is the salon refused to take responsibility or properly fix their mistake. The way staff spoke to their student was completely unprofessional and honestly unacceptable and made me extremely uncomfortable.
I will not be coming back to this school. I am extremely dissatisfied with how this was handled by Jenelle and Tiffany (School Directors), who took zero accountability and made no real effort to fix my hair before I left.
I expect management to reach out and fix this mistake promptly. The way this was handled sets a terrible example for students, teaching them to avoid accountability instead of correcting mistakes. The instructors seemed more concerned about protecting their product and money than fixing the issue or even offering a discount. The pictures included are hkw my hair looked after second appt. and my inspo picture.
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Editor's Description
Paul Mitchell’s Charlotte location opened in 2010 to offer an industry-leading education program to cosmetologists and instructors.
The 1,500-hour cosmetology program offers two options: you can learn on-campus full-time or complete 30% of your program through distance education courses.
The teacher training program is 800 hours. It emphasizes guiding emerging artists through theory, student performance, and exams.
Attending a Paul Mitchell school can open you up to many opportunities. They offer $1 million in scholarships to students nationwide and have a leading nationwide job network. Each student even gets an iPad and professional student kit for coursework.
On Facebook, Tiffany C. says, “An absolutely amazing school with amazing Future Professionals and an amazing Team that guides the learning process!”