9/25/2024 via Google

9/25/2024
via Google

I've been to Sono Academy in the past and I had great services by their wonderful students. Today I decided to go in for a color service and I asked for a glaze. When I specified I wanted to blend my roots and conceal some of my greys, I was still under the impression that a glaze was going to be able to do that. I booked a glaze because it was $40 dollars so I was not looking to spend more than that. I got up to the counter and the woman working the desk told me that the total was $113. I was shocked at the price increase because I was not made aware of such. I booked a glaze. That is what I thought thought I was getting. I did not know that does not cover greys, I'm not a hairstylist how would I know? She was able to bring my total down to $95 but that was still almost $60 more than what I thought I was going to be spending. After some thought, I decided to go back inside and express my concerns, I was already nervous as This is not some thing I typically do I am a professional makeup artist and spray tan technician, and I know how important price transparency is to my clients therefore I felt the need to say something. Upon walking back in, I was greeted by the owner Thea saying to me as well as the others who were around her "oh no we're not doing this now" when she saw me come in. Her demeanor and attitude in how she spoke to me was vile and disgusting. She was trying to make me feel shame for standing up for her lack of communication during my consultation. Had she had mentioned that there would've been a price increase from what I originally booked I would've told her that that is not what I want And then she could've explained another solution to me But she did not do that. She proceeded with the service not telling me that I was going to be paying almost $70 more than what I had originally thought. I have never experienced such horrid behavior from a salon/school owner and if you are looking to get services done here make sure you ALWAYS ask for what the overall cost will be so they don't screw you over and embarrass you in front of the whole salon.

12/14/2023 via Google

12/14/2023
via Google

The older woman who seems to run things is shockingly rude. Would never go back for that reason alone. Too bad …because she is training a lot of young girls. I hope they do not follow her example.

1/18/2023 via Yelp

1/18/2023
via Yelp

I've been coming here for years but after these last two visits I will never come back. At the first I came in excited to finally do a bigger chop and get a...