4/15/2025 via Google

4/15/2025
via Google

I frequent Aveda monthly for a good wash, trim, and blow out. Most students do a great job with minimal need to support from instructors so I fully understand and am aware of the learning environment. With my most recent appointment I scheduled a wash and trim (adding a blow out at a later date after getting sent a coupon code). When I arrived to my appointment I did not have the student I booked (which is fine but usually we are told of a student switch), my appointment card only said “Blow Out” so when the student was verifying my appointment details she was confused why it didn’t include trim and her mood seemed to shift after hearing that. She did an excellent job washing my hair, however she struggled with trimming my ends as requested (no cut just trim the dead ends), and the “blow out” was less than desirable (was frizzy and not dried all the way). Again, it is a school and the students are learning and I completely understand. The larger issue was no instructor checked her work (which I’ve never experienced an instructor not check a student’s work) which I believe they would have been able to tend to the uneven trimming and provide that feedback. I did not realize how poorly done the trim was until I got home and used a hand mirror to see the back. The ends are still split, frayed, uneven, and when I brush through my hair it snags at the end (which shouldnt be the case if all the split ends were trimmed). I had to re-straighten my hair to try hiding the trim until I can come in next month. Reiterating, this is a learning environment, but if there was no instructor to give that real time feedback to the student AND provide the client with decent results there won’t be the opportunity for improvement. **Update** thank you for remedying the previous experience!

4/10/2025 via Google

4/10/2025
via Google

I Had the most wonderful facial experience ever. From the beautiful ambience to my well informed esthetician, Kaitlyn Pilotto. SHE WAS A BREATH OF FRESH AIR!. Her smile and soothing voice set the scene for the most relaxing 60 minutes I have had in a long time. She was so well informed, answered all my questions and explained everything she was doing. Her tender touch and making sure I was comfortable at all times was so appreciated. I can't wait to come back soon. My face looks and feels great. Thank you for this much needed rejuvination...Patti Bondy.

4/3/2025 via Google

4/3/2025
via Google

Kayla B and Alyssa did a fantastic job on my hair! They took great care in making sure everything was fully saturated and done thoroughly. I absolutely love my highlights and haircut. Their teacher, Ms. Fisher, was also a great resource and I greatly appreciate that they turned to her when they had questions. Overall I am very happy with the service I received and will be coming back. Thank you!