STAY AWAY. I’ll let the “expectations vs reality” photos do most of the talking here, but I’ll expand on my experience in more depth below.
1) one of the instructors berated me, on and on, for having used “box dye” 6/7 months ago (I had used a similar combo of dye + developer that they use in-salon, but I digress). She kept talking about how it was “so cheap” and “full of chemicals” so she couldn’t control my outcome. Salons use chemicals too, and they get them at a discount (that is, for “cheap”). Bleach is bleach. Stylists work with people who have home-dyed their hair all the time. Why would you berate your clients? It made me feel terrible, and left a poor impression.
2) I was sent home with dripping wet hair (and a wet shirt from it) because they were wrapping up for the day. Not even a courtesy 2-3 minutes of zapping with a blowdryer, or even a towel to try to soak it up. What bothered me about this was that it’s pretty basic knowledge that hair looks different when it’s dry. I had already expressed concern that it didn’t look great, but I wasn’t able to appraise fully until I got home and dried it myself. How would I ask for a second service or refund if I couldn’t even see how it looked?
3) When I expressed concern, a different professor evaluated and said I could pay to come back for a second round. I’m pretty sure if I took my expectation photo, and what I ended up with, to any decent hairstylist, they would refund me and give me the touch up for free, but in any case I don’t really want anyone from Aveda touching my hair again.
4) It seemed like no one, students or instructors, took pride in their work. I spent four hours there for two small strands of hair, and no one ever offered me water or asked how I was holding up. I was told to sit in uncomfortable positions (like with my head on the hard sink) for 15-20+ minutes without a thought as to maybe making it more comfortable. Getting your hair done should be fun and exciting, but no one even cared enough to want to see the end result of FOUR HOURS of work/waiting. Is it because they knew it wasn’t up to par, or because they genuinely just don’t care how they do? I texted photos to my friends, and their response was, verbatim, that Aveda “did me so dirty.” That’s not what anyone wants to hear after a whole half day hair appointment.
Overall, the whole experience left an awful taste in my mouth (to say nothing of how my hair turned out). I so rarely go out of my way to leave reviews, but honestly, I don’t want someone else to go through what I did because they thought they could get their desired outcome for slightly less money and give a training opportunity to a young stylist. Maybe they do better with simple haircuts here, but please, for your own sake, don’t do your dye jobs here. I had to fix it at home myself—I suppose with what Aveda would call the “cheap stuff”—but at least it looks passable now, even if not what I wanted. Honestly, do it yourself or go to an actual pro, because the teachers and people running the show aren’t it.
Read More